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Returns and Refunds
We trust you will be happy with your new purchase. However, if you change your mind or if your product is faulty, please follow the guidelines below. These policies apply to products purchased at our web store.

Change of Mind
At UK-goods, we want you to be happy with your new product. As you didn’t have an opportunity to examine your product before you received it, within 14 days from the day you receive your product we will either exchange your product or cancel your agreement and provide a refund as detailed below.

Exchange
If the product is faulty we will be happy to exchange it for an identical model. Where an identical product is not available, we may provide you with a product of similar value. If you change your mind we will be happy to change your order provided: * You return the product to us within 30 days from the day you received your product.
* Exchange is subject to availability.
* If the price of the item exchange is more than the original item, you will be asked to pay the difference or, where it is less, we will refund the difference.

Refund
If the product is faulty we will be happy to provide you with a refund of the price paid for the faulty products. If you change your mind we will be happy to cancel your agreement and provide a refund of any amounts paid in respect of the products provided:
* You have not used any of the products.
* You notify us in writing of your intent to cancel within 30 days starting the day you received your product.
* You must take care of the products (including all equipment) until received by us so all products must be returned undamaged and unused otherwise you may be charged for the cost of collecting them or the value of the missing, damaged or used items.

Faulty Goods
At UK-goods, we want you to be happy with your new product. Should your product develop a fault within 30 days of purchase, we are happy to either exchange it or provide a refund as detailed below. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. For faults that have developed after 30 days, you may still be entitled to an exchange or partial refund. Please contact our customer service team by using our Web Form who can discuss.
You’ll need to describe the fault in detail to our customer service consultant, as our expert returns team screen all faulty returns. If the fault you describe is not found on receipt by us, the original product will be returned to you and no exchange or refund will be provided.

 
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